Bachelor of Software Engineering and Coop

Ontario Tech University

Lead developer on numerous production and plant critical applications and database administrator for several centralized SQL server instances. Aministrator for several traceability programs and manufacutring execution systems.

Lead developer on numerous production and plant critical applications and database administrator for several centralized SQL server instances.

Identify and divide all software developed within IT department by active and passive safety technologies, including warehouse receiving technologies for company split and merger with Magna International.

Create new on-use electronic component ordering system for all Surface-Mount Technology lines, improving lead time on components by 1.5 hours.

Transfer knowledge and skills to incoming replacement intern.

Worked remotely to answer general inquiries and to help determine the best solutions for the customer’s pool (liner, pump, filter, etc.) over Gmail and Zendesk.

Created orders and provided customers with updates, facilitated manufacturer warranty replacements.

Created Zendesk instruction manual/guide for coworkers on the Customer Service team

Reception duties to answer phones, schedule appointments, and communicate with clients.

Prepared reports and briefs. Organized and remastered filing system for office.

Trained on both Front Counter and Drive Through.

Successfully able to take orders on POS, serve customers, as well as prepare orders with a team while maintaining a clean work environment.